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VPN: Virtual Private Network

Where to get and install software for a VPN (Virtual Private Network)

Palo Alto GlobalProtect icon of world with shield over top

The Office of Information Technology (OIT) no longer lists Cisco AnyConnect on AUInstall. They are now listing Palo Alto GlobalProtect as the VPN client.

What is VPN?

Short for Virtual Private Network, VPN software makes it appear that you are on-campus, even if you are using an off-campus computer or AU Wireless. This is useful for resources that are limited to only on-campus use. It is also convenient for resources that require off-campus authentication, such as online journals and databases.

Quickstart: Download VPN software

Palo Alto GlobalProtect VPN software is available only to Auburn University faculty, students, and staff.

An Auburn University User ID and OIT password are required to download and use the GlobalProtect VPN software. If you are faculty, staff, or student, and do not have an Auburn University User-ID, contact the Technology Hotline at (334) 844-4944. If you have forgotten your password, you will need to contact the OIT Service Desk.

  1. Log in to AU Install with your Auburn User ID and password
  2. Scroll down until you come to Palo Alto GlobalProtect.
  3. Download and install the Windows or Macintosh version of Palo Alto GlobalProtect VPN client onto your computer. You may need to login to MyAccount before downloading the software.
  4. You are now ready to establish a VPN connection.

QuickStart: Using VPN from off-campus

  1. Look for the "Palo Alto Networks"  folder in your computer's Start menu, or search for "GlobalProtect" using your computer's search function.
  2. If this is your first time using the VPN, enter "" in the portal address box and click Connect.
  3. Type your regular Auburn username and password. 
  4. You will receive a DUO prompt on your phone. Accept the prompt, and the connection will finalize.
  5. You should now be connected the AU network and able to access on-campus only resources. There should be a VPN connection icon in the right corner of the screen or in the "hidden icons" section with the logo.
  6. If you wish to use an Internet browser, open a new Internet browser window, or refresh any that you already have open.
  7. To end the VPN session, right-click on VPN icon in the "hidden icons" section of your Windows computer, or search for "GlobalProtect" again. Click "Disconnect."