Laptop Checkout: Welcome

Short-term laptop loans check out for three (3) weeks and can be renewed one time after initial checkout. The laptops have access to core academic software pre-installed.

Borrower Use and Liability

• Laptops may only be checked out to current Auburn University students. 
• The borrower is responsible for the laptop until it has been returned and checked in.
• Borrowers are liable for any damage done to the software or hardware of the device. Borrowers accept liability for physical damage, theft, or malware encountered due to negligence during checkout. 
• The borrower is responsible for the safe storage of their data. Borrowers should consider using cloud storage for file storage. User data is wiped when a laptop is returned and should be moved to alternative storage before the device is returned.
• All borrowers accept responsibility for repairing or replacing the laptop (up to $2,000) in case of loss, theft, or damage.  Prices may vary depending on current replacement costs.

Loan Guidelines

• I acknowledge that if I fail to return the laptop by the due date, I will incur a daily fine of $75. If the laptop remains unreturned seven days past the due date, a replacement fee of $1,475 will be added to my e-bill. If the laptop is not returned within 14 days from the due date, it will be considered lost or stolen. This will lead to a referral to the student conduct board and/or campus police.
• Laptops are loaned to patrons for three (3) week intervals with one (1) optional renewal for a total of six (6) consecutive weeks.
• Laptops may be requested again after one (1) week from the date the laptop was returned.
• Laptop requests are fulfilled in order of arrival and fulfillment is based on availability.
• Expect a response to your request one (1) to two (2) business days after submission.
• Do not submit multiple requests.
• Laptop requests are processed Monday through Friday from 8 AM to 4:45 PM, excluding university holidays.
• Laptop requests received outside the standard hours of operation will be processed on the next business day.
• Requests cannot be fulfilled on the same day. Expect at least one (1) day between your request and fulfillment.
• If you receive an email requesting additional information for your laptop checkout request, you must respond within 48 hours, or your request will be canceled.
• You will receive a confirmation email with a booking link when your reserved laptop is ready.
• You must schedule a pickup time using the link provided in the email. You cannot pick up a reserved laptop without a scheduled appointment.
• If you fail to schedule a pick-up within 48 hours, your request will be canceled, and you will be restricted from requesting a laptop reservation for two (2) weeks; a second incident will result in a semester-long restriction.
• If you cannot make your appointment, use the booking link in the email to reschedule at least 24 hours in advance. If you reschedule within 24 hours of your pickup, your reservation will be cancelled, and you will be restricted from requesting a laptop from our program for two (2) weeks.
• You  must pick up your laptop within five (5) business days from the date you receive your confirmation email. You must use the link provided in your confirmation mail to reserve a time for your pickup. 
• If you fail to pick up the laptop within five (5) business days OR you fail to arrive at your scheduled pickup time without prior notification, you will be restricted from requesting a laptop through our program for the rest of the semester.
• If you no longer need to pick up the laptop, you must email us to cancel the request, or you will face the penalties described above.
• You must bring your TigerCard for identification when picking up the reserved laptop.
• Laptops can be returned to the RBD Circulation Desk at any time before the due date.
• Laptops are subject to recall at any time.
• The AU Libraries is not responsible for the loss of or damage to a user's files during the loan period.
• The AU Libraries is not responsible for any malware that may be transferred to, or from, a user's storage device or internet traffic.
• The AU Libraries is not responsible for any physical damage to the machine during checkout. 

Replacement/Damage Charges

• The laptop costs $2,000 if the entire unit is damaged or not returned. These charges will be subject to the same collection procedures used for damaged or lost library materials.

Battery Life

• Each laptop will come with an A/C adapter.
• We are not responsible for lost information due to loss of battery power; it is the laptop borrower's sole responsibility to ensure that all user-created information is saved correctly and that the laptop is sufficiently charged.

Saving Files

• Do not save any files on the laptop's hard drives. Files can be saved to a personal storage device or Box.
• Each device is wiped of the patron's personal information and sanitized upon return. Deleted files cannot be recovered.

Support and Help

• Technical Support and Software Application questions may be directed to the Libraries' IT Department via email to libsys@auburn.edu. The libsys email account is monitored 8 a.m. - 4:45 p.m. daily.
• For assistance with library resources such as library catalogs, indexes, electronic journals, or research databases, please chat with us.
• Library staff is not responsible for teaching patrons how to use software packages.