If you need help accessing your Covidence account or want to understand more about using this research management tool, here you will find resources on troubleshooting your user login and connecting with an IT professional or local Covidence administrator for further assistance.
To view a list of frequently asked questions on using Covidence, visit the official Covidence Knowledge Base website to browse a variety of technical support inquiries and proposed solutions.
See Other Research Assistance on this page to learn more about research guidelines and explore instructional resources from our subject librarians.
If you have not done so already, make sure to register for an institutional Covidence account through Auburn University by visiting our registration page and using an active Auburn email address to request access. (See Registering for Covidence for more information.)
If you still cannot log in or access your Covidence account affiliated with Auburn University, please contact one of our local Covidence administrators to report technical difficulties.
You can also email Covidence directly at support@covidence.org for 24-hour methodological or technical support.
Click the question mark in the upper right-hand corner of the Covidence web page to access support.
If you need help navigating the online Covidence software or conducting systematic and other research reviews, our account administrators at AU Libraries are here to assist.
Follow the links below to view their librarian profiles and subject expertise, or see the right-hand column for their additional contact information.
Have questions about the Libraries' materials and services? Our unique knowledge base at Auburn University Library - LibAnswers can help.
LibAnswers, or Ask-A-Librarian, is an online FAQ forum that features anonymous reference inquiries submitted by AU Library users and answered by our subject librarians. You can browse various topics on this platform, ranging from popular questions like how to locate and check out books to more recent questions such as how to access a library database and use proper resource citation methods.
If you notice a question missing from this forum that you would like answered, please complete this Ask-A-Librarian question form to submit your inquiry to a subject specialist for review.
You can also use the LibChat to the right to talk with someone at our RBD Library Help Desk for assistance.
Please call us at one of our HelpDesk numbers for more information. We look forward to assisting you!
Libraries' Main Reference Desk
(334) 844-1737 or (334) 844-1738
Libraries' Toll-Free Contact
1-800-446-0387
