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This Is Auburn Auburn University Libraries LibGuides

LADC Student Employees Guide

This website is intended to provide information regarding the various tasks, duties, and functions performed by student workers at the LADC.

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Holds 

Items can be held for patrons for a number of reasons:

  • Items can be delivered for them to be picked up at the LADC or when a patron
    • ILLs located on the Hold Shelf will already have been processed and checked out with an ILL due date already set for the patron.
  • Items can be placed on hold if a patron does not have their ID and is unable to check out the item at that time.
  • Items can be place on hold if one patrons wishes for another to check out that item and the other person is not present.

Items placed on hold can be held until the end of day for all students, faculty, and staff.

Course Reserves

Course reserves are items that have been pulled from the normal collection so that a professor's class can have ready access to designated materials.

  • Course Reserves can have either 2-hour, 4-hour, or 24-hour check out periods.

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Interlibrary Loan & AubiExpress

An Interlibrary Loan (ILL) is a service in which a patron can request materials owned by other libraries and have them delivered to AU Libraries (main or branches) for pick up or delivered.  

NOTE:  ILL Fines and check-out durations are determined by the loaning library!

Request materials through Interlibrary Loan & AubiExpress
Follow this link for details regarding Interlibrary Loan policies.
Follow this link for more details ILL wait times, request requirements, FAQs, policies, and other contact information.

  • Call:    334-844-1728
  • Email: illhelp@auburn.edu

TIPS:
Patrons receive an initial (1st) email from RBD's ILL department when their item(s) arrive at RBD
Patrons receive a second (2nd) email from LADC staff when the item(s) is ready to be picked up.
  • If you cannot find an item that the patron says they received an email for, ask them to show you the email to verify from whom the email was sent.  If the email was sent by RBD's ILL department then it has not yet arrived at the LADC.
ILLs can only be checked out to patrons by library staff
ILLs cannot be placed by LADC staff on behalf of Patrons. ILL requests can only be placed by Patrons.
  • We can walk them through the process, but not do it for them since requests require patron-specific email and password to place request.
Set the turn-around-time expectation.
  • Scan of chapters - As soon as hours and far out as weeks or months
  • Books - As soon as a week as far out as weeks or months
  • The difference in time is due to how quickly each library responds to a request. If the first takes a week to deny a request, it moves to the next library who can then take their time and eventually deny.
  • You can look on WorldCat to see the list of libraries who will be sent requests and where they are located.

Walk-through Procedure:

  • Use the Patron-facing screen to show them where to find the ILL link either on RBD's homepage or in any of Amy's Research Guides, log-in, show them which buttons to select, which areas to fill out, and where to click Submit.
  • Turn off the Patron-facing screen when you are finished.

          

ALLIES

Several Alabama academic libraries joined together to create a new service called ALabama LIbraries Exchange Service, or ALLIES. Current participating university libraries are:

ALLIES requests can be placed two ways:

  • Library patrons can visit any ALLIES library and checkout materials using an approved photo ID. 
  • In addition, patrons can place on-line requests and have them delivered, in most cases, within 3 to 5 days to a specified pickup library within the ALLIES consortium. When the requested item reaches the specified pickup library, the borrower is notified that it is available for pickup. ALLIES patrons will then check out the item at the pickup library using an approved photo ID. Throughout this process, borrowers can monitor the status of their requests through their home library's homepage. 

ALLIES materials will circulate for 28 days with one 28-day renewal.


Eligible patrons include:

  • Currently enrolled undergraduate and graduate students who are not blocked at their home library.
  • Active, full-time faculty and staff members.
  • Retired faculty as officially designated by their home library.

https://www.lib.auburn.edu/allies/ 

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Campus Delivery Service (Courier)

  • Patrons can request that requested books be picked up at the LADC.  If patron items arrive, bring to staff to process.

  • WHAT WE TYPICALLY RECEIVE

    • Books turned in at other locations, ILLs, new journals, orders for faculty, statistics reports

    • All Items in Courier are to be checked-in and process by library staff and not student employees

  • WHAT WE TYPICALLY SEND OUT

    • Books checked in at the LADC that belong to RBD
      • If, when discharging a book, you receive a pop-up message that states that book "Item Belongs to a Foreign Circ Policy Group's Location", continue with check out, but do not shelve nor place on the cart to be shelved.
      • Once discharged, a delivery slip will print on the circulation desk printer.  Place the slip inside the book, make sure the book is not re-magnetized, and place the book in the courier box to be sent out.

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Missing Traces

  • If an item cannot be located when sought after, place a "Missing Trace" on the book to let patrons know that the item is not currently available.
    • A student may also place a "Missing Trace" on a book they are unable to locate; i.e. a book that is marked available, but is not on the shelf)
  • When a "Missing Trace" has been placed on an item library staff is notified and a search will be conducted for the missing item.
  • Part of the job of student employees is to assist in the search of missing items from the collection.

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Recalls

If a patron requests a book that is already checked out to another patron, they may place a "Recall" on the item.  Once the Recall is placed, the patron who currently has the item has 14 days to return it once the Recall request has been placed.

Recall fines are 50¢ per day with no accrual limit.

A recall notice indicating the new due date is e-mailed or mailed the next business day to the patron who currently has the book checked out. Once the item is returned, an "item available notice" indicating the name of the item being held will be e-mailed or mailed to the patron who has placed the recall.

For instructions on how to place a recall on an item through AubieCat, please refer to the LADC Student Employee Handbook. Section III-B-2 (pgs. 18-19)

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Purchase Requests

  • If students, faculty, or staff wish to request a book that is not currently owned by the AU Libraries, refer them to lib.auburn.edu/purchase/ or refer them directly to the Head of the LADC.
  • Patrons who request a book are not guaranteed to have that the requested book become part of the collection!!! 
    • If the library does not wish to add a requested book to the collection, we can still request the book for the patron through an InterLibrary Loan request.  See the section regarding InterLibrary Loans for details.