LADC Student Employees Guide

CANNOT LOG ON TO A PATRON COMPUTER

• If a patron cannot log onto one of our patron computers, direct a patron to try a different computer and then make library staff aware of the issue so that we can email libhelp to fix the issue.
• If you cannot resolve an issue and library staff is unavailable to help, email library staff all the relevant information of the issue and fill out the appropriate form to leave in library staff mail baskets.

NO PRINTER DISPLAYED

When a patron logs on to one of our computers, there should be a temporary black pop up window. This is a function that sets up the printers.  They are not supposed to exit out of this window.  The window will close by itself, or tell you when it is safe to close the window, after the printer finishes its setup.

If a patron attempts to print and receives a "No Printers Displayed" notification, the initial black box was likely closed before completing its set-up.

To resolve the issue:

• Type "Remap Network Drives" into the Windows search box and hit "Enter".
• The black pop-up window should appear.  Allow it to run and it will notify you when it is finished

Once finished, you may exit this pop-up window

ISSUES SIGNING INTO ADOBE

If a patron is having issues signing into Adobe, it is likely because they have not yet activated their free AU Adobe account.  If the patron is in a hurry and does not yet wish to set up an account,

• Open their file in the program Adobe Acrobat Reader
  Adobe Acrobat Reader should allow them to print without needing to sign in to their Adobe account.

If the patron would like to set up their free AU Adobe account for future use,

• Let them know that the setup process may take between 45 minutes and 2 hours to give them access.
  (Signing up takes only a few minutes, but it can take up to 2 hours to receive a confirmation email notifying them that they have access.)
• To set up their free AU Adobe account, have the patron visit adobe.auburn.edu 

Follow this link for a tutorial on How to Get a Student License for Adobe Creative Cloud

ISSUES SCANNING

BOOKEYE SCANNER SCREEN IS BLANK

• Turn off both computer screens and the Bookeye scanner.  If, upon reboot, the same problem persists, turn off all three machines again and unplug everything from the outlet and let the machine "rest" for 3-5 minutes, then try again.
• If the bottom, flat screen is blank, but the screen settings can be accessed, turn off only the Bookeye scanner.  The screen may turn back on and be ready for use.  The bottom, flat screen turn back on to its desktop.  Turn the Bookeye scanner back on and wait for it to boot up, then, double-click the Bookeye's shortcut on the desktop and allow the computer to reconnect to the scanner.

BOOKEYE SCANNER:  "The Scanning Process was Interrupted"

• If the scanner says, "The scanning process was interrupted!", this means that the patron's document is not aligned with the front edge of the scanner.  Align the patron's item with the front edge of the scanner and try again.  The red line detects the item and must detect a document to begin scanning.
• To delete a scan, tap the "X" button twice.
• The Bookeye scanner is also a much faster scanner/copier than our other scanners.  Use the Bookeye scanner to assist patrons in a hurry.

WIDE-FORMAT FLATBED EPSON SCANNER

• Upon opening, wait for the pop-up window to recognize that the printer is connected before closing out of that window
• Open the App, per the instructions, before using the "Scan" button on the scanner.

ISSUES PRINTING

Patron Cannot Print Document

• This problem can occur for two main reasons:
  • 1) Technology Error
    • When something is wrong with the printer, computer, or network
  • 2) Patron Error
    • When the patron has made a mistake someone in the printing process.  Keep the very real possibility of patron error in your mind as you look for a solution to their issue.

Steps to Take​​​​​​​​​​​​​

• ​​​​​​​​​​​​​​Check the print settings to make sure the correct printer, paper size, scale to page, etc. are all correctly set and then try again.
  • Check the printer to see if there is a paper jam or an error message displayed
  • Attempt to print their document from an alternate program.  Some items will not print directly from a website, for example.
  • Lastly, if their document is less than 10 pages, you may have them email you their document and we can print it for them.
    • WARNING:  Printing private documents is technically against LADC policy since printing from our computers does not accurately charge the patrons for prints.  Even employees are not supposed to be printing non-work related documents